Frequently Asked Questions
Everything you need to know about BugMD and our pest control solutions.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Do you offer a satisfaction guarantee?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, contact our support team within 30 days of receipt for a full refund.
Are BugMD products safe to use around children and pets?
BugMD products are formulated with plant-based ingredients and are designed to be safe for use around kids and pets when used as directed.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments through PayPal and Shop Pay.
Can I modify or cancel my order after it has been placed?
Because we strive to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed.